Política de envío
Hongkong policy
This policy is applicable to (Hong Kong) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. SHIPPING COSTS
We are offering free shipping.
B. TRANSIT, HANDLING & ORDER CUT OFF TIME
Generally, shipments are in transit for 6 – 12 days (Monday to Friday).
Order cut off time will be 04:00 PM Hong Kong Standard Time (Hong Kong).
Order handling time is 1 - 2 business day (Monday to Friday).
C. DELIVERY TERMS
We use the DHL Commerce to deliver the product.
D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@robotbuy.store
E. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
F. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
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For international orders
Order handling time is 1 - 3 business day (Monday to Friday).
Delivery Times & Fees by Region
🌍 Western & Northern Europe
Countries: Germany, Italy, Portugal, Spain, Switzerland, UK, Belgium, Netherlands, Ireland. Hungary,France,Slovenia.
Delivery Time: 6-15 business days
Shipping Fees:No extra shipping fee.
🌎 North America
Countries: United States
Delivery Time: 6-15 business days
Shipping Fees: No extra shipping fee.
🌎 North America
Countries: Mexico,Canada
Delivery Time: 5-15 business days
Shipping Fees: No extra shipping fee.
🌏 East & Southeast Asia
Countries&Regions : Japan, Malaysia, Singapore, Taiwan (Region), Thailand, Philippines, Indonesia.
Delivery Time: 5-15 business days
Shipping Fees :No extra shipping fee.
🕌 Middle East
Countries: UAE, Saudi Arabia, Qatar, Kuwait, Oman, Turkey, Iraq.
Delivery Time: 4-12 business days
Shipping Fees: No extra shipping fee.
🌵 South America
Countries: Brazil, Argentina, Costa Rica, Colombia, Chile.
Delivery Time: 4-12 business days
Shipping Fees: No extra shipping fee.
🦘 Oceania
Countries: Australia, New Zealand
Delivery Time: 4-12 business days
Shipping Fees: No extra shipping fee.
🐘 Africa
Countries: South Africa, Egypt, Morocco
Delivery Time: 4-12 business days
Shipping Fees: No extra shipping fee.
🕌 South Asia
Countries: India
Delivery Time: 4-12 business days
Shipping Fees: No extra shipping fee.
We will use an international logistics provider to deliver the product to your country, and your local logistics provider will deliver the final mile. We will provide an international logistics tracking number. Please pay attention to the phone number you provided when placing the order or the relevant information in the email.
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@robotbuy.store
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Due to customs clearance procedures, your actual delivery time may be affected.
Please note that these are estimated delivery times only, therefore robotbuy.store is not guaranteeing delivery dates.
Shipping time starts after order processing and excludes customs delays.
# In some countries, batteries cannot be shipped. We will deliver the battery case to the customer. You need to buy the battery from the local store.
# Some remote country will be charged shipping fees according to the quotation of logistics company.
# Ensure that customer calls are only used to receive logistics information
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
ORDER TRACKING
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at robotbuy.store . For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Credit card at the checkout page.