FAQs

Typically, since we ship products directly from their country of origin, delivery times depend on your location and customs clearance procedures.

For HongKong,We will take 1-3 business days to process your order. Delivery Time : 3-7 Business Days (Monday - Friday).

Important Notes:

For ​high-value or oversized items, delivery and customs processing timelines cannot be guaranteed due to potential additional inspections or documentation requirements. We strongly recommend allowing extra time for such orders.

Rest assured, we are coordinating closely with logistics partners to expedite deliveries while ensuring compliance with all regulations.

For detail information please visit our Shipping Policy

Once your order is processed (typically within ​1-3 business days), we will provide you a ​tracking number. To locate your package in real-time:

1. Visit the global tracking platform: https://17track.net
2. Enter your unique tracking number.
3. Check status updates and estimated delivery details.

We shipp internationally for detail information please visit our Shipping Policy

Should you encounter any delivery issues (e.g., customs hold in the destination country or potential package loss), please:

1️⃣ ​Verify Status

• Track your shipment using the provided tracking number.

2️⃣ ​Contact Support

• Company Name: Flyingree Technology Limited
• Email: service@robotbuy.store
• Whatsapp: +85293657549
• Address: ROOM 023 9/F BLK G, KWAI SHING INDUSTRIAL BUILDING (STAGE 2), 42-46 TAI LIN PAI RD, KWAICHUNG NT,HONGKONG
• Custome Service: 10:00 am - 7:00pm (GMT+8)

Our logistics team will investigate within 24 business hours. In exceptional cases where resolution isn't feasible, we'll prioritize ​complimentary reshipment upon verification.

Please check our return/refund/exchange policy here.